Terms and Conditions

Effective Date: 01.02.2025

Welcome to Lordsmark Biotech. By accessing and using our website (https://www.lordsmarkbiotech.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. General Terms

  • These Terms and Conditions govern your use of our website, products, and services.
  • By accessing or purchasing from Lordsmark Biotech, you agree to abide by these terms.
  • We reserve the right to update, modify, or terminate any part of these terms at any time without prior notice.

2. Data Collection and Privacy

  • We collect personal information such as Name, Email Address, and Physical Address.
  • Payments are processed securely through Razorpay integrated with WooCommerce; we do not store payment details.
  • Additional data, such as health or genetic information, may be collected as part of our product and service offerings.
  • For more details, please refer to our Privacy Policy.

3. Orders and Payments

  • All orders placed through our website are subject to availability and acceptance.
  • We reserve the right to refuse or cancel any order due to unforeseen circumstances.
  • Payments are processed through Razorpay, and we do not store payment details.

4. Return & Refund Policy

  • Customers may request a return within 7 days of purchase.
  • To qualify for a return, the product must be:
    • In its original packaging
    • Unused and undamaged
    • Accompanied by a proof of purchase
  • Refunds will be processed within 7-10 business days after approval.
  • For full details, please refer to our Return & Refund Policy.

5. Exchanges

  • Customers can exchange a product within 7 days of purchase if the return conditions are met.
  • Contact us at support@lordsmarkbiotech.com to initiate an exchange.
  • Exchanges will be processed once the returned item is inspected.

6. Shipping and Return Costs

  • Customers are responsible for return shipping costs.
  • Shipping costs are non-refundable, and any refund amount will be adjusted accordingly.
  • Return Address: 201, 2nd Floor, Dosti Pinnacle, Above New Passport Office, Road No 22, Wagle Estate, Thane West, Maharashtra, India

7. Data Security

  • We implement WordPress security measures to protect user data from unauthorized access, breaches, and cyber threats.
  • We do not share user data except for:
    • Payment processing through Razorpay
    • Legal requirements
    • Business transfers (mergers, acquisitions)

8. User Rights

  • Users have the right to access, correct, or delete their personal data through WordPress and WooCommerce features.
  • For any inquiries related to personal data, contact us at support@lordsmarkbiotech.com.

9. Cookies and Tracking

  • We use cookies and tracking technologies to enhance user experience and optimize website performance.
  • Cookie usage will be updated as per best practices.

10. Liability Disclaimer

  • Lordsmark Biotech is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
  • We make no guarantees regarding the accuracy, reliability, or completeness of the content on our website.

11. Governing Law

  • These Terms and Conditions are governed by the laws of India.
  • Any disputes arising from these terms will be resolved in the courts of Maharashtra, India.

12. Contact Information

Thank you for choosing Lordsmark Biotech!